HERBAL AURA LLC — WEBSITE POLICIES 📄 Privacy Policy Effective Date: 11/12/2025 Herbal Aura LLC 971 US Highway 202N Ste N, Branchburg, NJ 08876, USA Email: hairgrowthherbalaura@gmail.com Herbal Aura LLC (“we,” “us,” or “our”) operates this website to provide hair-care products and related services. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our site. 1. Information We Collect We may collect the following types of information: Personal Information: Name, email address, phone number, shipping address, billing address. Payment Information: Processed securely by third-party providers such as Shopify, PayPal, Shop Pay, Afterpay, or Wix Payments. We do not store your payment details. Website Usage Information: Wix may automatically collect device information, IP address, browser type, and pages visited. Voluntary Information: Information you submit through contact forms, newsletter signup, or customer service messages. 2. How We Use Your Information We use your information to: Process and fulfill orders Communicate with you regarding purchases or customer service Send promotional emails (only with your consent) Improve website functionality and performance Detect fraud or security issues Comply with legal or regulatory requirements 3. Cookies & Analytics Because your website is hosted on Wix, standard cookies may be used for: Website functionality Security Shopping cart features If Wix enables analytics tools, they may gather anonymized usage data. You may disable cookies through your browser, but certain site functions may not work properly. 4. Sharing Your Information We share information only with: Payment processors (PayPal, Shop Pay, Wix Payments, etc.) Shipping carriers (USPS, UPS, etc.) Service providers that help operate our site We do not sell or rent your personal information. 5. Data Security We use industry-standard security measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute protection. 6. Your Rights Depending on your state laws, you may have the right to: Access your information Request correction or deletion Opt-out of marketing emails Request details on how your information is used To make a request, email hairgrowthherbalaura@gmail.com. 7. Changes to This Policy We may update this Privacy Policy at any time. The latest version will always be posted on our website. 📄 Terms & Conditions Last Updated: 11/12/2025 Welcome to the Herbal Aura LLC website. By accessing or using our website, you agree to abide by these Terms & Conditions. 1. Use of the Website You agree not to misuse the site, interfere with its security, or use it for unlawful purposes. 2. Intellectual Property All text, images, logos, product descriptions, and designs are the property of Herbal Aura LLC. You may not copy, distribute, or reuse our content without written permission. 3. Product Information We strive to provide accurate details, but Herbal Aura LLC does not guarantee that product descriptions or images are error-free. We reserve the right to limit product quantities or discontinue items at any time. 4. Orders & Payments When you place an order, you agree to provide accurate information. We accept: Credit cards PayPal Shop Pay Afterpay Other payment options offered by Wix Orders may be canceled if fraudulent or incomplete. 5. Limitation of Liability Herbal Aura LLC is not liable for: Allergic reactions Misuse of products Results that vary from customer to customer Use products as directed and conduct a patch test before use. 6. Governing Law These Terms are governed by the laws of New Jersey and the United States. 📄 Shipping Policy Processing Time Orders are processed within 3–5 business days. Shipping Locations We currently ship within the United States only. Shipping Methods Delivery is handled by standard carriers such as USPS, UPS, or similar services. Shipping rates are calculated at checkout. Order Issues Herbal Aura LLC is not responsible for: Delays caused by the shipping carrier Packages marked “delivered” but not received Incorrect addresses entered by the customer If your package is lost or damaged, please contact the carrier first, then reach out to us at hairgrowthherbalaura@gmail.com. 📄 Refund & Return Policy Due to the nature of beauty and personal-care products, all sales are final. We do not accept: Returns Exchanges Refunds However, if you receive a damaged or incorrect item, email us within 48 hours of delivery at hairgrowthherbalaura@gmail.com, and we will assist you. 📄 Product Disclaimer Our hair oils are handcrafted using natural herbs and oils. While many customers experience positive results, individual results may vary. Important Notes For external use only Conduct a patch test before full use Avoid contact with eyes Discontinue use if irritation occurs Keep out of reach of children Not recommended for individuals with known allergies to listed ingredients FDA Disclaimer These products are not intended to diagnose, treat, cure, or prevent any disease. Statements on this website have not been evaluated by the Food & Drug Administration.